Frequently Asked Questions
Everything you need to know about your Max and Lily shopping experience.
How long does it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for items in their original packaging and unused condition. Please note that return shipping fees may apply unless the item arrived damaged.
Do your furniture products require assembly?
Yes, most of our furniture items are shipped flat-packed to ensure safe transit. We provide detailed instructions and all necessary hardware for a straightforward assembly process.
What materials are used in your products?
We prioritize quality and safety by using solid wood, non-toxic finishes, and sustainably sourced materials to ensure our furniture is both durable and eco-friendly.
Do you offer a warranty on your furniture?
Yes, all Max and Lily products come with a one-year limited warranty covering manufacturing defects and hardware issues from the date of purchase.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.